Koh Yao Travel
Koh Yao's official website for Travel tourism information
we offer Kohyao Transfer, Packages tour Kohyao, Day trips Kohyao,
Kohyao Bike Tour, Kohyao Homestay, Kohyao sightseeing excursion.
  Welcome to our beautiful and charming island.




1. What is a ’Private Transfer’? 
A private transfer is where we transport you as an individual passenger without the need to share a car with anyone else. Once you arrive at the airport you won`t need to wait for other passengers. The driver will be waiting for you with a name board clearly displaying your name and then transport you to the address you have specified. Any additional services are shown in the confirmation document given to you when ordering the service. 

2. What is a ’Shared Transfer’? 
This is a lower priced transfer service. You share the transport with other passengers travelling in the same direction as yourself. After disembarking and entering the Arrivals Hall, please make your way to the information desk to meet your driver. You should be prepared to allow a maximum waiting period of maximum of 2 hours after your flight arrival time but the normal waiting period is between 30-45 minutes. 

3. What is a scheduled shared service? 
This type of transfer is usually a low cost service that runs to a strict timetable (schedule) to fixed destinations including city centres and airports. You will normally travel in a bus or coach and you must hand your reservation confirmation slip to the driver before getting onto the bus. Your reservation confirmation will show the time at which the scheduled service transfer will take place and where to locate your bus or coach. If you miss the transfer, the driver of a later bus may be able to offer you alternative seating if there is enough room available to do so. If not, you may have to make alternative transfer arrangements. If you miss your transfer and no other seats are available, no refund is possible 

4. Who will wait for me and where at the airport/railway station? 
If you have booked a Private Transfer, the driver will wait for you at the airport or railway station with the name board showing your name in the Arrrivals Hall if an airport, or, at the head of the platform if a rail terminal. If you are unable to find the driver, please call 0868103413

5. Where will you wait for me at my hotel/apartment/home? 
If you are going to the airport from a hotel, please wait at reception (lobby). If being collected from an apartment or your home, please wait outside by your main door. The driver will look for you there. 

6. What happens if my flight is delayed? 
We always confirm the flight/train arrival times.The driver will wait for all flights and train journeys that are delayed and your transfer is provided without any additional charges. 

7. What happens if I miss my flight or my flight is cancelled? 
You must inform us of the next flight departure and its arrival time by using the telephone number provided on the confirmation form. If you fail to do so, it will be regarded as a ’no-show’ and the transfer fee will be deducted from your credit card. 

8. How much luggage can I take with me? Are there any restrictions on luggage (weight)? 
Each passenger has an allowance of 1 big suitcase and 1 hand luggage without any weight limit. Extra large luggage - if notified to us in advance when making your reservation – will be transported for an extra fee charged by the driver. In certain types of transfers, an extra luggage fee is may be included in the price (transfer fee). This will be shown separately when you make your reservation. 

9. Where can I pay? Can I pay by credit card? 
If you have decided to pay cash on the day when booking your transfer, you can only pay by cash directly to your driver before the transfer takes place.

10. How can I pay? 
If you are paying for your transfer on the day itself, you can pay either in the local currency of the country in which you are visiting or in Euro. If the payment is made in Euro, change will normally be given back to you in the local currency. 

11. Can I cancel my booking? Is it free of charge? 
Cancellations can be made up to 24 hours before the arrival time, free of charge. Cancellations made within less than 24 hours will result in the full transfer fee being deducted from your account. It is not possible to cancel a reservation that has been paid for in advance by credit card at the time of booking. 

22. How long will I have to wait for the driver upon arrival/departure? 
The service provider will phone to inform you about his/her expected arrival time. If you are travelling on a scheduled shared service, you will need to arrive 10 minutes at the boarding point before the time the transfer takes place. The driver will not wait if your plane arrives late. 

23. At what time will I be picked up on return transfer? How will I know what the pickup time is? 
You must notify us of the pickup time at the hotel when booking a return transfer. The driver will arrive at the hotel/apartment at the given time. This does not apply to a scheduled shared service transfer which leaves at a fixed time from a specific location (e.g. Bus Station).


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